1. Who We Are
Chelsea Slimming Clinic (“we”, “our”, “us”) is a UK-based medical service offering weight management consultations and access to licensed treatments. We work with qualified UK prescribers and regulated pharmacy partners to deliver medicines directly to patients in the United Kingdom.
Data Controller: Chelsea Slimming Clinic Ltd, London, United Kingdom
Contact: privacy@chelseaslimming.co.uk
2. Legal Basis for Processing
We process personal and health information only where we have a lawful reason. These include:
- Consent – for marketing messages and optional research
- Contract – to provide the services you request
- Legal Duty – to meet healthcare and pharmacy requirements
- Vital Interests – in urgent cases where your health or safety is at risk
- Legitimate Interests – for security, auditing, and service improvement
For medical data (special category data), we rely on explicit consent or processing that is necessary for medical care under UK health regulations.
3. Information We Collect
- Name, date of birth, gender
- Contact details such as email, phone number, and address
- Medical history and consultation records
- Payment and transaction information
- Proof of identity and UK residency
- Device and usage information (IP address, browser, operating system)
4. How We Use Your Information
Your information is used only for purposes connected with our service. These include:
- Providing medical consultations and treatment
- Prescribing and dispensing medication through licensed partners
- Processing payments and maintaining financial records
- Communicating with you about your care, delivery, or account
- Meeting our regulatory and legal duties
- Improving our service and ensuring patient safety
- Marketing and research, where you have given consent
5. Sharing Your Information
We only share your data where it is necessary and lawful. This may include:
- Registered UK prescribers involved in your care
- Licensed UK pharmacy partners
- Delivery providers within the United Kingdom
- Secure hosting, payment, and IT service providers
- Regulators and authorities where required by law
We do not sell your data. We do not transfer personal data outside the UK unless safeguards are in place to protect it.
6. Where We Operate
Our services are provided only to residents of the United Kingdom. We do not accept or process orders from outside the UK.
7. How Long We Keep Your Information
- Health and consultation records: 8 years from the last interaction, or until age 25 if the patient was under 18
- Prescription and pharmacy records: minimum 2 years
- Financial records: 6 years (HMRC requirement)
- Marketing consent: reviewed every year
8. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Ask for your data to be deleted in certain situations
- Restrict or object to how we use your information
- Request a copy of your data in a portable format
- Withdraw consent at any time (for marketing or optional processing)
- Make a complaint to the Information Commissioner’s Office (www.ico.org.uk)
To exercise these rights, contact us at privacy@chelseaslimming.co.uk.
9. Cookies and Tracking
We use cookies to understand how visitors use our website and to improve its function. You can control cookies through your browser settings. For more details, see our Cookie Policy.
10. Automated Decisions
All prescribing decisions are made by qualified prescribers. We do not use automated systems to approve or deny treatment.
11. Children’s Data
Our services are for adults aged 18 and over. We do not knowingly collect or process information from anyone under 18.
12. Updates to This Policy
We may update this policy if legal or service requirements change. Any significant changes will be communicated on our website.